Frequently Asked Questionss

If your question is not answered below, please reach out to us at [email protected] and we will get back to you with your answer as quickly as possible.

How long does shipping take?

We are a small, hands-on business and appreciate your patience! Please allow 2-3 business days for order fulfillment. To keep shipping cost low, we ship domestic orders with USPS 1st Class Mail out of NJ. Most orders will arrive within 2-4 days.

If your package is delayed, please contact USPS directly with your tracking number for details regarding transit and delivery.

What is your return policy?

We want you to be completely satisfied with your SasSea Wraps™ Hair Fastener. If you’re not, we accept returns within 30 days of your order being marked as delivered – please see “Refund & Return Policy” for full details.

If your question was not answered above, please reach out to us at [email protected] and we will get back to you with your answer as quickly as possible.

How do I know what size to get?

Most of our SasSea Wraps™ come in two styles (“Regular” and “Lite”), each having two lengths (“Med-Long” and “Long-Xtra Long”).

Our regular SasSea Wraps™ are approximately 3mm thick and works with most hair densities from regular to extra thick. Our “Lite” works for most kids, and people with fine to extra fine hair.

Follow our “Recommended Sizing Chart” below to determine the best length for your hair.

Tip: If your SasSea Wraps™ is too long, wrap the cord around the base of your ponytail a few times before spiral wrapping down your ponytail.